Greetings from my office. I spent the better part of this morning on the phone with our insurance company, no I didn't scream at anyone, but boy did I want to! After entering numbers, saying who I was and what I wanted numerous times, I had to wait for 40 minutes before an actual person got on the line. When a representative finally asked how she could help me, I responded "you really need to work on your response time," she replied, "we are always busy at the beginning and end of the week." So basically they are always busy, and never efficient! She then wanted to know if I was on a speaker phone, "yes" I replied, "I am multi-tasking." Apparently the concept of doing 2 things at once escaped her, when she could not answer all my questions, I asked to speak to a supervisor, low and behold, she was a supervisor!! I told her how valuable my time is these days, could perhaps she research my question and get back to me asap, of course she could, in 72 hours. And so my morning went, calling other departments, because of course they can't forward calls, they can only give you the number so you can call and answer more computer prompted questions. Needless to say I got very little done, wasted an enormous amount of time, and became extremely frustrated, all before lunch. I am overwhelmed, to say the least, over the amount of paperwork ahead of me. If a person is not already sick, dealing with their insurance company will probably make them so! I think I will take a break, at least until tomorrow.
Luckily, Mom and Dad were still here and Mom was able to take Sarah to the library, where they actually found a number of books that Sarah was interested in! When Greg got home from class, Mom and Dad had to leave, we were all sad to see them go. I for one, will anxiously look forward to their nest visit.
That's all for now, time to knit.
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| some light reading materials |
M
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